Service Technician

Responsabilities

• The Service Technician is responsible for providing different services, such as diagnosing problems, making repairs, and / or replacing parts on-site to windows and doors.
• Correct manufacturing defects on site, using appropriate tools for service completion.
• Conduct water & / or air infiltration tests and remedy where possible while on site.
• Conduct inspections of installed products to confirm claims of defect, reporting findings to the Service manager.
• Assess if issues reported are caused by manufacturing defects or a result of improper installation, and correct manufacturing defects.
• Take pictures and measurements of the product on-site for reports to the Service Manager.
• Obtain sign-off from the homeowner at the conclusion of the service call.
• Complete service reports at the conclusion of all calls and provide reports to Service Manager on a weekly basis.
• Inspect and load all products required for service calls according to the service schedule.
• Unload and distribute materials at the end of each service schedule according to instructions from the Service Manager / Plant Manager
• Ensure the service vehicle is well maintained and in good working order, and GPS is active while on duty.
• Drive in accordance with the Highway & Traffic Act (Ontario) and according to posted speed limits.
• Regular overnight trips required to either Ottawa and / or Windsor area.

Qualifications

Compensation