We are Canada’s trusted bilingual recruiting, short and long-term staffing service provider. Our We are Canada’s trusted bilingual recruiting, short and long-term staffing service provider.
Our primary goal has been matching sought-after employers with talented candidates. We are your source to get you in front of desirable employers who are now hiring in your area.
Staffinity is an equal opportunity employer. Please visit us at to get more information!
Why Work With Us? Salaried position with benefits, vacation and RRSP Great chance for permanent employment Beautiful, modern office Close to bus routes and major highways
Staffinity is currently seeking a Bilingual Customer Service Representative in Guelph, ON. This is a 12 month contract with benefits, vacation and RRSP matching.
This position has a strong possibility of going permanent. This is a day shift position, Monday to Friday. The salary range is between 45-56k with a French premium of $2600 or 4000 depending upon testing.
Responsibilities :
- Effectively manage large amounts of incoming calls
- Identify and assess customers? needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Qualifications :
- 2+ years of customer service and call center experience
- 1+ years of post secondary education
- Fluently Bilingual English and French, oral and written
- Strong Computer skills
- Ability to multitask
- Excellent communication skills
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