Experienced Commercial Property Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Commercial - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement of predominately commercial property claims (90% commercial | 10% personal lines) via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do :

• Support our claims customer demand through a phone and text line environment
• Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
• Responsible for confirming coverage and compiling FNOL information for incoming claims.
• Stand as an expert and provide in-depth commercial claims guidance / advice to customers, peers and other stakeholders
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate / settle claim accordingly.
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
• Responsible to ensure all correspondence is completed in a time efficient / effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
• Responsible for recognizing questionable claims, subrogation and risk opportunities.
• Also responsible for reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success.
• Adheres to and supports policies surrounding attendance

What you’ll bring :

What you’ll get :

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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