user support technicianE-NET SOLUTIONS INC. • Surrey, BC, CA

user support technician

E-NET SOLUTIONS INC. • Surrey, BC, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
or equivalent experience

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

JavaOS
Networking software
Networking security
Internet
Servers
Presentation software
Programming software
Business diagram software
Database software
Programming languages
Software development
C#
C++
Data analysis software
MS Windows
SQL
Visual Basic

Transportation/travel information

Vehicle supplied by employer
Willing to travel
Public transportation is available

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

Employment terms options

Morning
Day

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User support technician • Surrey, BC, CA

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