user support technician

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• JavaOS
• Networking software
• Networking security
• Internet
• Servers
• Presentation software
• Programming software
• Business diagram software
• Database software
• Programming languages
• Software development
• C#
• C++
• Data analysis software
• MS Windows
• SQL
• Visual Basic

Transportation / travel information

• Vehicle supplied by employer
• Willing to travel
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Experience

• 1 year to less than 2 years

Employment terms options

• Morning
• Day