Bilingual Portfolio Specialist, Operations

Bilingual Portfolio Specialist, Operations

The Bilingual Portfolio Specialist role is a hybrid (remote and in-office) role that is primarily responsible for administrative functions within the department, including but not limited to the administration of incoming insurance coverage, the support of the CSR phone reps and collectors by assisting with paperwork / forms as required as they relate to insurance, and the processing of inbound written requests from internal / external customers with respect to insurance. They will ensure all policies and procedures are adhered to and ensure that a high level of customer service is provided to all customers. They will also participate in team / cross-functional initiatives and other duties as required.

Find out more about how you can unleash your full potential at DLL

Day to Day

• Respond to insurance inquiries and resolve insurance issues.
• Verify proof of insurance, update customer data base, and manage internal and external claims.
• Monitor the portfolio ensuring that our insurance requirements are being met, contacting customers for proper documentation when necessary.
• Placing customers on our forced placed insurance program when necessary.
• Ensure that the team goals are met including turnaround time.
• Ensure liability insurance is obtained from end users on identified risk portfolios.
• Open and process all insurance correspondence (mail, email and faxes) which includes, identifying the specific contracts, review correspondence; enter all pertinent insurance information into database
• Communicate with agents, customers and dealers / vendor as required to resolve insurance coverage issues.
• Record and review all insurance cancellation requests and pursue contract to ensure our interests are secured by renewed insurance policy or placement of account on our insurance program
• Issue insurance credits as necessary
• Ensure turnaround time is met, advise Manager if it is in jeopardy.
• Participate in department and cross-functional initiatives
• Other duties (general office) as required

All members enjoy

We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

Essentials

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows :

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common : each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind : Partnering for a better world.

Good to Know

Desired Work Location : Burlington, CA

Applicable pay range :

50,626 - $75,939

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.