clerk, hotel front desk
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 7 months to less than 1 year
Work setting
- Hotel, motel, resort
- Rural area
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Provide customer service
Work conditions and physical capabilities
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
clerk, hotel front desk
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