Collections Specialist

As a Voice collector, you will be trained to make outbound calls to the customers for collecting payments on overdue accounts & contacting debtors to make collections arrangements.

You will have to notify the debtors of overdue payments and accounts by telephone & E-mails .A fully paid training program designed to provide you with the information and training necessary to succeed and excel at client sites.

However, the learning does not stop there! We are committed to the continuous growth of its associates, in line with the core value of Learning & Sharing.

We offer a Continuous Learning Program that spans technologies, domains, processes, and soft skills. In addition, Our associates are encouraged to undertake certifications and accreditations in a wide range of subject areas.

With clients located across the Canada and globe, We can offer great flexibility in work location, excellent career advancement, and a variety of opportunities.

mentoring, career development, and on-the-job training ensure a smooth transition into your professional life and orient you to our culture, values, vision, and mission.

Mandate :

The Early-Stage Collections Call center associate is accountable for collecting 1-3 months overdue payment and overdrawn accounts while maintaining a high standard of efficiency and customer / client service focus within a collection call center environment.

They are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate re-payment solutions.

They are to document all activity details in appropriate system to reflect action taken. Associates are expected to meet specific quality and metric targets align with the Line of Business.

Responsibilities :

• Good oral and written communication skills (English / French)
• Be quality centric and achieve highest level of accuracy in the deliverables
• Should be Target Oriented & pursue good Banking & process knowledge
• Should be able to perform other related service responsibilities as required
• Should adhere to policies and procedures to execute the transactions, activities and processes within assigned authorities
• Should efficiently be able to manage all transactions related to customer and branch calls or refers to appropriate internal business groups
• Respond to inquiries regarding overdue accounts and negotiate payment arrangement
• Should be able understand customer requirement
• Must be a Go-Getter and able to own responsibilities and be proactive

Qualifications :

o Graduate, Business college diploma

o Cumulative GPA of 3.0 or higher (Graduation between 2017 till date)