A typical day :
- Engage in communication with customers to determine the cause of overdue payments and review the terms of sales, services, or credit contracts
- Receive payments and record the amount paid in the customer's account
- Document information about the customer's financial status and the progress of collection efforts
- Review and monitor assigned accounts and relevant collection reports to ensure customer records are up to date
- Maintains clear documentation of customer interactions throughout the collection or dispute resolution process. Ensures timely follow-up on open disputes in accordance with service level agreements
- Resolves both internal and external issues related to customer non-payment, invoice discrepancies, and customer payments made outside of approved terms
The successful candidate brings :
- High school diploma or GED is highly desirable. Specialized skills training or certification may be necessary
- Having at least one year of experience in credit analysis and / or accounts receivable is preferred
- 3+ years experience in B2B collections
- Experience in handling large portfolios
- Applies a certain level of discretion in accordance with clearly defined policies, procedures, and techniques
- Experience in the manufacturing or distribution industry is preferred
- Understanding of Excel and the ability to perform v-look ups and basic functions
- Excellent internal and external customer service
Total rewards :
- 55K - 62K annually
- Work for a growing company that offers professional development and opportunity
- 3 weeks vacation, 5 sick days
- Bonus opportunity, benefits after 3 months and RRSP company matching
- Full time permanent opportunity
Collections Specialist - B2B
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