Salesforce Technical Administrator

Posted Monday, December 22, 2025 at 7 : 00 AM

Salesforce Technical Administrator

About Us :

For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

Our Vision : Unleashing the economic, social, and civic potential of clients.

Our Mission : Connecting newcomers to the right service at the right agency every time.

Our Values : we are forwardthinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act within integrity and treat people with respect.

Position Overview :

The Salesforce Technical Administrator plays a critical role in supporting the digital infrastructure that enables Immigrant Services Calgary’s program delivery, including Gateway, CLARC, and Partner Success operations. This position ensures that the Salesforce platform functions reliably for front-line teams by maintaining the technical components that support client intake, needs assessment, referral coordination, service navigation, and outcomes tracking. Through hands‑on system administration and technical troubleshooting, and light development work, the Salesforce Technical Administrator safeguards uninterrupted service delivery and accurate reporting for the programs.

Applicants must be legally authorized to work in Canada to be considered for this position.

This role offers a hybrid work arrangement, requiring a minimum of 3 days per week on‑site.

Key Responsibilities :

Technical Support and Development Maintenance

• Maintain and troubleshoot existing Apex classes, triggers, and Lightning Web Components that support critical program delivery workflows.
• Customize S-Docs templates using HTML, and CSS to meet documentation needs for Gateway and CLARC service processes.
• Diagnose and resolve complex technical issues that affect front-line service delivery or client data flows.
• Support data processes using scripting tools as required.
• Manage Salesforce integration with WordPress website via Google Tag Manager for survey display (Survey Vista), supporting client engagement and feedback mechanisms.

System Administration

Data Management and Reporting

Platform Governance

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Provide targeted support and guidance to staff to enhance system adoption and ensure effective use of features that support client service outcomes.

Qualifications and Skills :

Experience

Attributes and Core Competencies

Diversity and Inclusion :

We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.

Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodations during the application process due to a disability, please let us know. Your needs are important to us, and we’re here to ensure a smooth and accessible experience.

We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Good ’Stoney First Nations). The City of Calgary is also home to the Métis Nation of Alberta, Region III.

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