Operations Supervisor - HVAC / R

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Southern Ontario Service team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Service Operations Manager, the Operations Supervisor – HVAC / R is responsible to lead and grow a team of professional HVAC / R service technicians. This position is required to support the delivery of HVAC / R service to our client base and assist with the development of opportunities through collaboration with the business development team and other trade supervisors.

In addition, they will develop and strengthen existing client relationships while ensuring superior service quality, and that all jobs are completed on-time and on-budget in accordance with client specifications. This position will adhere to and enforce all company health, safety, and environment policies and procedures.

Duties and responsibilities include but are not limited to :

• Supervise forepersons and service technicians to ensure all work is completed in accordance to client and company specifications.
• Oversee and ensure all necessary paperwork (i.e. Service Reports, Safety logs) are complete and submitted regularly and on time.
• Monitor and report on work in progress, workload versus staff requirements, and ensuring jobs and scheduled maintenance inspections are completed on time.
• Conduct regular site inspections for Quality Assurance (i.e. workmanship and in accordance with regulations)
• Support other trades in Service Division to deliver a consistent and complete response to B&M clientele requirements.
• Maintain ongoing relationships with clients and follow up on any related issues and concerns, seeing final resolutions to the end.
• Monitor and assist in the development of apprentices and technicians.
• Recommend personnel actions such as hiring and promotions.
• Communicate with Service Coordinators to support the organization of daily work for HVAC Service Technicians
• Identify relevant technical training for field staff. Investigate cost, schedules, and logistics for review and approval.
• Tool management.
• Ensure standards for safe working conditions are enforced and strictly adhered to.

COMPETENCY REQUIREMENTS

WORK EXPERIENCE REQUIREMENTS

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Competitive compensation and benefits packages

Interesting and challenging work

Ongoing investment in training and development

Collaborative and supportive work culture

Team events and outings year-round

Empowered people with ambitious goals