Senior Inside Sales Representative

Kerr Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment, and Supplies. We are experiencing significant growth and expanding our offerings, making this an exciting time to join our team. We have an immediate opening for a dynamic, dedicated, and highly motivated Senior Inside Sales Representative working from our Dartmouth, NS location.

As a key member of the branch, the Senior Inside Sales Representative provides expert product knowledge, leadership, and customer service to drive sales and support both customers and team members. This role is ideal for a sales professional with strong wholesale experience who thrives in a fast-paced environment and enjoys mentoring others while managing high-value customer relationships.

Responsibilities:

• Provide expert product knowledge and solutions for HVAC/R customers and complex accounts.
• Consistently exceed sales targets and drive significant revenue growth.
• Develop and maintain strong relationships with key customers and suppliers.
• Follow up with vendors on lead times, stock availability, etc.
• Handle escalated or high-value sales opportunities and customer inquiries.
• Ensure accurate and efficient order entry, pricing, and follow-up.
• Collaborate with the outside sales team to generate accurate quotes, process and monitor customer sales orders, and ensure timely follow-up and support
• Advanced computer proficiency with experience using sales, inventory, and customer management software.
• Participate in training and development programs and assist with onboarding and mentoring new employees.

What you bring to the team:

• Previous wholesale Inside Sales experience and strong HVAC/R product knowledge are required
• Must possess intermediate computer skills
• Must demonstrate meticulous attention to detail for order entry
• Ensure accurate and thorough completion of all paperwork
• Adhere to safe and efficient work practices
• Maintain diligent follow-up on tasks and customer needs
• Exhibit a strong passion for helping customers succeed in their business
• Willingness to participate in both technical and professional training
• Must maintain an exceptionally positive and enthusiastic attitude

What you can look forward to when you join our team:

• Health, Dental and Vision benefits
• Additional life and disability insurance options
• Paid Vacation Time
• Company Matched Retirement Savings Plan (RPP)
• Access to the confidential Employee Family Assistance Program
• Employee Referral Program
• Ongoing learning and leadership development opportunities

At Kerr Controls Ltd., we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.