Stewardship Officer

About Windmill Microlending

Windmill Microlending enables immigrants and refugees to build careers in Canada while reducing poverty and labour shortages.

We do this by offering affordable loans along with career assessment coaching, financial literacy training, and mentorship for newcomers who lack access to mainstream credit.

Since 2005, Windmill has provided over 10,000 loans to clients in healthcare, IT, financial services, law, engineering, and many other fields to triple their incomes as a result of our affordable loans and support.

Windmill is a registered Canadian charity supported by donations and community bonds from the private sector and grants from the public sector.

Position Description

Windmill Microlending is seeking a capable and committed individual, to serve as a Stewardship Officer on our Development team.

The successful candidate in this role will be responsible for managing the implementation of our stewardship communications and private funder reporting, and supporting donor stewardship events.

This full-time position reports to the Manager, Development. The Stewardship Officer implements all aspects of Windmill’s stewardship program.

They will play an important role in supporting the significant growth and organizational change Windmill expects to experience over the next few years.

Duties of the Stewardship Officer :

Stewardship and Reporting : (70%)

• Draft and deliver all standard and bespoke stewardship reports for individuals, foundations, corporate donors, grant makers, and guarantors, ensuring data accuracy, integrity and timely submission to the funders
• Develop and implement comprehensive stewardship engagement plans to effectively nurture and sustain long-term donor relationships, including crafting personalized communication plans, organizing targeted engagement initiatives, and leveraging data analytics to enhance donor retention and satisfaction.
• Create engagement plans for all individual, foundation and corporate major donors, Named Loan Funds, and Community Bonds and ensure they are correctly recorded and tracked in Salesforce
• Work closely with Client Success Coaches to ensure accurate annual named loan fund cohort updates
• Support the organizational communication strategy, processes, development and alumni-related content for our Windmill e-newsletter, social media announcements, annual Impact report and other materials that arise throughout the year.
• Other duties as assigned by the supervisor, including participation in special projects, donor research, and assisting across departments for the realization of the organizational objectives.

Administration : (30%)

• Manage the activities related to the administration of interest payments and T5 statements plus miscellaneous bespoke reporting requests for relevant impact metrics and due diligence.
• Draft thank you letters for tax receipts and deliver them on time
• Work closely with Marketing to secure alumni stories to share with donors
• Manage and maintain donors’ recognition database
• Research potential and current donors to Windmill and prepare research profiles and strategic briefing notes for fundraisers if required
• Support execution of gift agreements, invoices and other documents as requested

Key Competencies and Characteristics :

• Exceptional written communication skills required; including writing, proofing and editing skills, and sensitivity to nuance and tone
• Highly organized and result-oriented with meticulous attention to detail
• Ability to analyze multiple sources of data to provide insightful stakeholder reporting
• Passion for nurturing and stewarding supporter relationships
• Project coordination skills, including planning, triage and the ability to multitask
• Exemplary planning, task prioritization and time management skills; comfortable multi-tasking
• Technical aptitude, confidence and skill with computers and software, in particular, proficiency with graphic design software and Salesforce
• Goal-oriented self-starter, driven and motivated to meet and exceed goals
• Ability to work independently as well as collaboratively within a fast-paced team environment
• Flexible and supportive team player who takes pride in setting others up for success and meeting new challenges and change with positivity

Qualifications and Knowledge :

• Bachelor’s Degree, preferably in communications, marketing or business-related program
• 2-3 years experience in fund development role preferred
• Knowledge of donor-based CRM systems, ideally Salesforce, and prospect research databases

Working Conditions :

• Hybrid work environment (minimum 2 days in office)
• Full-time (40 hours / week)
• Based in Calgary, AB or Toronto, ON

Salary :

• Starting range $60,000 - $65,000 annually
• Windmill offers an attractive compensation package including a competitive salary, health / wellness, GRSP and vacation benefits.

We thank all candidates in advance. However, we will only contact those selected for an interview. To apply, please submit, in confidence, a résumé along with a cover letter that sets out your interest in the role and highlights your relevant experience. Please include your

salary expectations in your cover letter. The preferred method of application is via email to [email protected] (reference : Stewardship Officer) .

Windmill Microlending is an equal opportunity employer. Adhering to Canada’s Human Rights Code, Windmill grants equal employment opportunity to all qualified persons without regard to race, creed, colour, gender identity or expression, disability, sexual orientation, family status, marital status, citizenship, ancestry, ethnic origin, age, or place of origin.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

As an active participant in the Federal Government’s 50-30 Challenge, we are committed to building a more diverse, inclusive, and vibrant economic future for Canadians by attaining gender parity and significant representation of underrepresented groups on our board and in senior management positions.

Information on Windmill Microlending - http : / / www.windmillmicrolending.org