Service Manager
Bobcat of Ottawa Valley is a growing company serving Eastern Ontario and Western Quebec with compact front-line equipment.
It now has several sites with one in Casselman, Cornwall, Ottawa and the Outaouais region of Quebec. Bobcat of Ottawa Valley is one of the largest compact equipment dealerships offering sales - service - parts - rental to the construction and landscaping industries! As a leader in the compact equipment sector, we are proud to provide the most efficient services possible.
With a trusted product comes a need for optimistic people with a real interest in working to join our team. Our goal is to provide quality equipment to our customers with the best possible customer service!
Bobcat of Ottawa Valley is currently looking for a Service Manager to provide the desired customer service experience.
Advantages and conditions :
Start as soon as possible
Permanent and full-time daytime position
Weekends off
Group insurance programs (eyes, teeth, medical)
Clothing provided and cleaned
Coffee, water, soft drinks
Pizza dinner monthly
Holiday celebration
Social activities
Duties and Responsabilities for Service Manager
Respond to customer needs, in person and over the phone
Schedule the mechanic jobs in the shop
Daily meeting with mechanics
Follow up on selling time per employee
Daily verification and billing labour
Create work orders
Warranty claims (Bobcat and Huskvarna)
First line on service phone calls
Talk to customer for Service info and updates and follow ups
Invoicing and proceeding payment
Team work with the service manager in Ottawa
Bobcat and Huskvarna catalogue
Bobcat University bronze and silver within 3 months (online)
Ability to work in fast pace environment
Communicate effectively not only with clients, but also with colleagues and management
Knowing Bobcat and Husquvarna catalogue
Help to maintain a clean showroom
All tasks related with parts
Effiency and organisation
Use various software
Coordinate with Sales, Service, Rental and Accounting departments to ensure customer satisfaction
Solve problems in a timely fashion
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