HR Shared Services Support Specialist - Contract

Title

HR Shared Services Support Specialist - 13 Month Contract

Reports to

Manager Payroll & HRIS

Location

Barrie, Ontario

Hybrid Onsite 4 days per week

Job Purpose

The HR Shared Services Support Specialist focuses on value creation through enhanced customer service delivery, improved customer satisfaction, and creating capacity within the Centers of Excellence (COEs) of HR for increased strategic and business focus. They provide internal administrative support for multiple HR functions and HR Associates such as Associate Relations, Talent Management, Compensation, Benefits, etc. The HRSS Support Specialists provide global tier one (Tier I) customer support to the Napoleon organization.

Key Responsibilities And Accountabilities

• Provide tier 1 Associate support for all HR inquiries via telephone, email, or in person.
• Drive the execution of all HR administration supporting benefits, absence management, Associate Relations, Data management, Talent practices, recognition and rewards.
• Escalate complex inquiries and transactions to appropriate tiers and teams.
• Accountable for promoting and providing "best in class" exemplary front line Associate support to all levels of Associates on all HR inquiries.
• Adhere to defined SLA's and performance agreements.
• Updating and maintaining internal HRSS team process documentation.
• Ensure documentation of policies and procedures are available and accessible.
• Processes documentation for Associates in accordance with policy and procedures.
• Support leaders and Associate self-service processes in HRIS by providing real time solutions support.
• Liase with variety of HR third party vendors on day-to-day execution and Associate experience.
• Maintain appropriate level of process, program, and policy knowledge in order to assist Associates.
• Suggest methods to update, simplify and enhance processes, procedures, and technologies.
• Gather and study HR information, spot patterns, suggest ways to solve issues, come up with plans or programs to improve how things work to maximize the Associate experience.
• Maintain highest level of confidentiality relevant to Associate information.
• Strengthening the partnership between HRBP and COE through an effective feedback loop.

Education And Experience

Benefits, Health, Well-being & Support

Career Growth & Development

Culture & Community

Financial Security

Artificial Intelligence Disclosure

As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

EEO Statement

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

Contact

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

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