Job Title Shelter Resource Worker

Shelter Resource Worker

Date : Nov 20, 2025

Location : Courtenay, BC, CA

Company : Lookout Housing and Health Society

Employment Status : Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location : The Junction - Courtenay

Days and Hours of work : 7 days a week, day, afternoon / evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks' notice.

Probationary / qualifying period will be 488 hours with mid and end point reviews.

Night premium will be given to staff that work 50% or more of their shift between 0 : 00-08 : 00 Hours.

Salary : $27.92 - 29.60 depending upon applicants' length of seniority (as per the Collective Agreement).

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources

Refer guests to a variety of community services

Qualifications & Competence

Closing Date

Applications will be accepted until December 20, 2025 at 5 : 00pm.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. All qualified applicants welcome to apply. Those shortlisted will be contacted.

BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

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