customer information service representative - retail
- Education : No degree, certificate or diploma
- Experience : Experience an asset
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive credit and employment applications
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Internet
- MS Excel
- MS Windows
- MS Word
- MS Office
Security and safety
Driving record check (abstract)
Transportation / travel information
Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Handling heavy loads
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Walking
Own tools / equipment
- Cellular phone
- Internet access
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
Health benefits
- Health care plan
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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