Billing Coordinator

Billing Coordinator role at International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the Role

International SOS is looking for an energetic and collaborative individual to join the finance team as a Billing Coordinator . The role requires working in a fast-paced and dynamic environment, where you will be trained on International SOS’s processes and work closely with other members of the finance team to ensure the department meets all KPIs and objectives as a team. The Billing Coordinator will play a key role as an interface between the Finance and Medical Services organizations stakeholders. The individual will ensure timely and accurate billing for medical services as well as maintain accountability for communication and liaison between Medical Service Centre, Finance, Client and Site staff. The position will adhere to and maintain International SOS standards and procedures and will ensure operational integrity of the billing process and various stakeholders. This role is also responsible for the overall financial tracking of revenue and invoicing of all assigned projects as well as reconciliation and preparation of client reporting. This is a full‑time hybrid position based out of our Leduc office. The incumbent will work Tuesdays, Wednesdays and Thursdays in office; Mondays and Fridays from home. The hours of the role are Monday to Friday 8 : 30 am until 4 : 30 pm.

Key Responsibilities

• Assist with onboarding new projects to ensure a smooth billing process is maintained.
• Liaise with site staff and clients to ensure that all approved Timesheets / Field Tickets have been received by the required dates and reconciled with payroll timecards to ensure accuracy and completeness of the Timesheets / Field Tickets.
• Issue regular and timely invoices to assigned clients, compiling all related timesheets / field tickets and any other supporting documents required in accordance with the client contract.
• Monitor and manage open issues between Billing, Operations, and Collections.
• Correspond with clients regarding billing issues / disputes / updates and any other project reporting required in accordance with the client contract.
• Support / assist finance department with invoice collections process.
• Maintain records and track invoice progress against client issued PO’s.
• Manage compliance with the General Affairs Policy and Procedures (GAPP) at all times.
• Support with any other tasks / projects as assigned.

About You

The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery. The ability to solve problems, think critically and high attention to details is essential. A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.

Required Skills and Knowledge

Required Competencies

Required Work Experience

2+ years of experience in a similar role in medium to large local or multinational organizations.

Desirable Qualifications

Required Languages

Benefits

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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