Technical Writer & Trainer

About Helcim

Helcim was founded with a mission at heart : to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

The Position

We are seeking a Technical Writer & Trainer to be the definitive "source of truth" for how the Helcim platform works. Your primary mission is to ensure that both our customers and our internal teams have the knowledge they need to succeed as our product evolves.

You will own the written documentation for learn.helcim.com and design the internal training programs that keep our staff at the top of their game. As the person closest to the user experience and the technical details, you will also play a key role in providing feedback to our product teams to ensure our platform remains intuitive and user-friendly.

Responsibilities

• Write, edit, and maintain user-friendly support guides and FAQs for our external knowledge base ( learn.helcim.com ).
• Translate technical updates and new features into clear, actionable guides that help small business owners manage their payments with ease.
• Audit regularly to ensure all documentation is accurate, up-to-date, and reflective of the current Helcim experience.
• Navigate and document technical environments beyond the UI, including API references, webhooks, and third-party integrations.

Internal Training & Education

Platform Expert & Product Contributor

Qualifications

Location & Eligibility

Full‑time, Hybrid – In office on Monday, Wednesday, Friday and remote work options. Candidates must be eligible to work in Canada and be located in Calgary.

Hiring Manager : Maria Gonzaga

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