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Clinical Application Specialist

Clinical Application Specialist

ZEISS GroupToronto
30+ days ago
Salary
CAD80000 yearly
Job type
  • Full-time
Job description
  • Manage on­site trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
  • Install equipment in medical offices, including removal from containers and performing full installation
  • Represent ZEISS in a professional and courteous manner. Initiate data transfer from old to new equipment.
  • Communicate regularly with CAS in adjacent territories to coordinate on­site trainings of “border” customers.
  • Serve as the customer’s liaison to Zeiss on administrative and technical / clinical issues. Request assistance as needed.
  • Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in house colleagues. Begin developing a working, strong team relationship that enhances customer care.
  • Begin process of learning to identify & communicate sales leads.
  • Use most efficient technology tools provided to perform necessary administrative tasks. Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists.
  • Maintain & continually update knowledge on all appropriate Carl Zeiss products. Adhere to “CAS Responsibility” guidelines and procedures
  • Demonstrate flexibility in adapting to territory realignment.
  • Other duties may include but are not limited to setup and instruction on Zeiss equipment at Convention and / or Seminars, and other management assigned projects. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.
  • Install, configure, and deploy Digital products and connectivity solutions at client locations.
  • Collaborate with clients to understand their specific requirements and recommend appropriate connectivity solutions.
  • Conduct site surveys and assessments to identify network infrastructure needs and potential challenges.
  • Troubleshoot connectivity issues and provide timely resolution to ensure minimal downtime.
  • Provide training and support to clients on the use and maintenance of connectivity solutions.
  • Collaborate with internal teams to ensure successful implementation and integration of connectivity solutions.
  • Undergraduate degree, preferably in engineering, marketing, or life sciences. MBA or advanced degree is preferred.
  • Industry standard credentialing preferred but not required. Possess knowledge of the diagnostic ophthalmic industry.
  • At least three to five (3­-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
  • Knowledge of visual fields, lensometry, refractometry, and biometry and / or fundus photography. Knowledge of laser scanning technology, fluorescein angiography, and / or OR experience is helpful but not mandatory.
  • Proven experience in implementing and configuring networking equipment, such as routers, switches and access points.
  • Strong understanding of networking protocols, including TCP / IP, VLAN, and DNS.
  • Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
  • Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.
  • Ability to work early mornings and late evenings

    • Your ZEISS Recruiting Team :

    Jo Anne Mittelman