Key Responsibilities :
Supervise coach and mentor frontline staff.
Conduct performance check-ins and escalate HR issues as needed.
Support onboarding and orientation of new staff.
Monitor daily operations for safety and quality.
Provide decision-making support for complex client situations.
Provide guidance and support to staff during client crises ensuring trauma-informed and safety-focused responses.
Support staff development by identifying training needs and encouraging skill-building opportunities.
Participate in on-call rotation and provide emergency coverage.
Collaborate with Operations Manager to align program goals.
Operational Oversight & Compliance :
- Ensure program operations run smoothly and meet internal standards.
- Support documentation scheduling and reporting processes.
- Coordinate logistics and supplies within established guidelines.
- Escalate issues or trends to the Operations Manager as needed.
Qualifications & Skills :
Diploma or degree in Social Work Human Services or a related field (equivalencies considered).Supervisory or leadership experience (3 years)in shelter or residential settings is considered anasset.Demonstrated ability to lead coach and support staff in a trauma-informed team-oriented environment.Strong interpersonal and communication skills with emotional intelligence and professionalism in both internal and external interactions.Knowledge of trauma-informed person-centered care and gender-based violence.Familiarity with crisis intervention harm reduction and Housing First principles.Ability to work independently and collaboratively within a multidisciplinary team.Strong organizational and decision-making skills.Availability to work occasional evening overnight or weekend shifts (average once per month) to support staff across all hours and maintain program oversight.Commitment to representing YWCA respectfully and professionally in community and external engagements including a supportive presence at YWCA events as appropriate.Commitment to facilitating a positive workplace culture by leading through example.Certifications & Requirements :
Standard First Aid Level C with AEDSuicide Prevention / Intervention trainingCertification in Danger Assessment (or willingness to obtain)Clear Criminal Record Check and Child Intervention Record CheckValid Drivers License and current Drivers AbstractMinimum $2 million liability insurance on personal vehicleRequired Experience :
Manager
Key Skills
Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts
Employment Type : Full-Time
Experience : years
Vacancy : 1