Front Desk Agent

Job Description : Guest Services Representative

First impressions are everything! As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk in the doors!

Hotel Overview : Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views.

Summary of Responsibilities :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

• Checking guests in and out of hotel per Executive Hotel Standards
• Handles guest complaints and concerns in an efficient and timely manner
• Oversees VIP guests; arrivals and departures
• Coordinating and multi-tasking job duties in a busy environment
• Cross-trained in all functions of the Front office department : Night Audit, Switchboard, etc.
• Reservations- comfortable with booking reservations
• Processing guests’ accounts
• Works with a balanced a cash float
• Provides excellent customer service as per hotel standards
• Greets guests as they enter and exit the hotel.
• Provides information regarding the Hotel, town attractions, activities etc.
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to work well unsupervised, at a fast pace while maintaining quality standards
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Impeccable grooming and presentation
• Completely fluent English language skills, both written and verbal
• Commitment to provide excellent service and exceed guests' expectations
• Must be available to work varying shifts, overtime, weekends and holidays
• Already living in Squamish