Job Description : Guest Services Representative
First impressions are everything! As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest;
welcoming them from the moment they walk in the doors!
Hotel Overview : Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views.
Summary of Responsibilities :
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :
- Checking guests in and out of hotel per Executive Hotel Standards
- Handles guest complaints and concerns in an efficient and timely manner
- Oversees VIP guests; arrivals and departures
- Coordinating and multi-tasking job duties in a busy environment
- Cross-trained in all functions of the Front office department : Night Audit, Switchboard, etc.
- Reservations- comfortable with booking reservations
- Processing guests’ accounts
- Works with a balanced a cash float
- Provides excellent customer service as per hotel standards
- Greets guests as they enter and exit the hotel.
- Provides information regarding the Hotel, town attractions, activities etc.
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to work well unsupervised, at a fast pace while maintaining quality standards
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Impeccable grooming and presentation
- Completely fluent English language skills, both written and verbal
- Commitment to provide excellent service and exceed guests' expectations
- Must be available to work varying shifts, overtime, weekends and holidays
- Already living in Squamish
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