Senior Analyst, Global Analytic Insights (Belleville, ON, Canada)

Senior Analyst, Global Analytic Insights (Belleville, ON, Canada)

Location : Belleville, ON, Canada

Work Schedule : 5 days per week

Position : Onsite

Role Overview : The Analyst plays a crucial role in overseeing a small analytic team and owning analytic projects that directly impact business improvement. The role emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Analyst partners closely with business units to gain insights into customer needs, services, and the overall business roadmap. Success requires resourcefulness, flexibility with data approaches, tenacity, and collaboration across organizational functions. The Analyst also analyzes raw information from calls, chat logs, etc., and proactively assesses programs to identify projects enhancing operations and finances.

Responsibilities

• Oversee a small analytic team and serve as key owner of analytic projects with direct business impact.
• Work with project teams to make data‑driven recommendations to enhance call center metric performance.
• Partner with internal and client units to understand business strategies, processes, and services.
• Map and review assigned end‑to‑end business processes and identify operational, financial, and technological risks.
• Scope and manage analytical projects, including timelines and documentation.
• Conduct data analysis and present actionable, quantifiable recommendations.
• Implement and track the impact of recommendations to ensure value realization.
• Maintain continuous communication with stakeholders and manage client needs.
• Present analyses and findings to all organizational levels, including executives.
• Develop, set up, and manage coherent reports that support action plans.
• Ensure data reliability, validity, and leverage statistical analysis for insights.
• Initiate and own process improvements, coordinating with team members and peers.
• Listen to live and recorded calls to generate data, assess customer emotions, and identify improvement opportunities.

Qualifications

Required

Preferred

Salary and Benefits

Base salary : $66,472 – $94,960 CAD plus incentives aligned with performance.

Benefits include medical, dental, vision, employee assistance program, RRSP, paid time off, and holidays.

Background check required, including identity verification and employment eligibility.

Application deadline : 01 / 12 / 2026.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing by 2x.

#J-18808-Ljbffr