receptionist

Education

• Secondary (high) school graduation certificate

Work setting

• Dental practice
• Community dental clinic

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Record and relay information
• Schedule and confirm appointments
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks
• Invoice patients for dental services

Computer and technology knowledge

• Electronic medical records
• MS Office
• Electronic mail
• MS Excel
• MS Outlook
• MS Word
• MS Windows

Technical terminology

• Dental

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Life insurance

Other benefits

• Team building opportunities
• Parking available