GUEST SERVICE AGENT

Position Summary : To assist Guests with room check-in / out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

Duties and Responsibilities :

Primary Responsibilities :

• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Register guests and assign rooms
• Accommodate special request whenever possible
• Assist in pre-registration and blocking of reservations when necessary
• Check out guests on a regular ongoing basis
• Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms
• Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently
• Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• Assist bell staff with luggage when required
• Coordinate departmental request as required
• All other duties as assigned

Health and Safety Responsibilities

Professional Requirements :

Personal Attributes :

Physical Requirements :

Questions, quoting the job title and location, may be directed to

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.