GUEST SERVICE AGENT

Millcroft Inn & Spa is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Guest Service Agent
Location: 55 John St, Alton, ON L7K 0C4
Property: Millcroft Inn & Spa

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Register guests and assign rooms
• Accommodate special request whenever possible
• Assist in pre-registration and blocking of reservations when necessary
• Check out guests on a regular ongoing basis
• Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms
• Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently
• Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• Assist bell staff with luggage when required
• Coordinate departmental request as required
• All other duties as assigned

Health and Safety Responsibilities

• A worker shall,work in compliance with the provisions of the Occupational Health & Safety Act and the regulations;Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn;Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; andReport to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows
• No worker shall,remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; orengage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct
• Comply with all Lais Hotel Properties’ health & safety policies
• Do not operate any equipment/machinery without given proper instruction and authority to do so
• Horseplay and running will not be tolerated at any time
• All personal protective equipment will be properly worn
• All personal protective equipment will be worn in the appropriate departments
• Do not climb any of the racking systems
• Do not ride on the automatic or manual conveyor systems
• All long hair must be tied up in order to prevent entanglement in machinery
• Do not put any foreign objects (body or innate) into the machines
• Do not remove any machine guards
• All safety signs must be adhered to
• Smoking is not permitted on Company property
• Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor
• Failure to comply will result in the application of the Human Resources Standard & Procedure “#C.15 Progressive Corrective Action”

Professional Requirements:

• Grade 12 Education as well as tourism/hospitality courses at college/university beneficial
• Minimum of 2 years front desk experience or related college course
• Switchboard knowledge and/or training required
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Good problem-solving skills required
• Must be well organized
• Excellent communication and interpersonal skills
• Flexible, adaptable individual who presents a clean, professional appearance at all times
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements:

• Ability to tolerate standing for long periods of time
• Dealing with seasonal temperature demands
• Lifting to assist with luggage on an occasional basis

Questions, quoting the job title and location, may be directed to

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.