Graduation Specialist

The Graduation Specialist in the Office of the Registrar is responsible for accurate and timely graduation audit and reporting, including verifying students' completion of degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. On behalf of the Office of the Registrar, this position also works closely with the Coordinator of Transfer Credit and Graduation in partnership with TWU Event Team to deliver a positive student experience at TWU’s graduation ceremonies. As a subject matter expert in graduation audit data, this role proactively identifies systemic issues, streamlines processes through automation, and ensures high data accuracy standards are met.

Key Areas of Accountability

Conduct Undergraduate Program Graduation Audits Accurately and Promptly

• Run undergraduate applicants report.
• Process Exception to Graduation Requirements forms for UG students.
• Complete initial and final program completion audits for all undergraduate students in an error-free manner and on time.
• Maintain graduation eligibility data for students.
• Communicate with students about missing graduation requirements and respond promptly to student queries and concerns.
• Verify program completion and credential conferral dates for all UG students.
• Refer appeals and disputes to the appropriate academic advisors or decision-makers.
• Maintain the accuracy of advising AIM trees, aligning audit rules with evolving checklists structures.
• Track and triage incomplete or problematic graduation applications, providing advanced case handling such as deferrals, reclassifications, or credential eligibility clarifications.
• Serve as a trusted liaison between the Office of the Registrar and internal partners including Advising, Financial Aid, Student Services, and Academic Departments.
• Respond to complex audit inquiries, policy interpretation, and personalized student record analysis.
• Lead and deliver the Graduation Workshop for fourth-year students each semester, using live data insights to improve student awareness and graduation readiness.
• Review and assess old program checklists applied to returning or re-enrolling students. Identify discrepancies between legacy requirements and current curriculum and implement updates in the student information system to ensure accurate graduation audits and program tracking.

Maintain Key Functions in the Student Information System

Deliver Effective Communication

Graduation Ceremony Planning and Execution

Awards & Certificates

The Person

Skills & Abilities

Knowledge

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirms and supports TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant‑Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

All undergraduate faculty advisors, and deans; the Advising Office, Admissions, Admissions Data Services, Provost’s Office, Marcomm, University Event Team, GLOBAL, IT, Calling and Career Development Centre, Laurentian Leadership Centre.

Reports To : Associate Registrar

Key External Stakeholders

Governor General’s Office

Standards & Requirements

Education

Experience

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at the discretion of the supervisor to meet institutional requirements either orally or in writing.

Benefits Of Working at TWU

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Trinity Western University is located on the traditional ancestral territory of the Sto : lo people.

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