Recovery Coordinator (Hybrid Opportunity)

As a Recovery Coordinator your role will be to work with both internal and external stakeholders to support the coordination and execution of initiatives in Order to Cash to maximize the recovery of funds on delinquent customer accounts across multiple business lines. This activity would be best executed via thorough documentation, follow ups and adherence to policy in the collections space.

What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model – Allows for a blend of in-office and work-from-home days
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your responsibilities:

• Contact customers for payment arrangements which can include recommending alternatives to consumer proposals and bankruptcies.
• Follow applicable processes to assign non-recoverable accounts to collection agencies and small claims courts as required.
• Support Recovery Manager by coordinating and managing workflows and exception requests while escalating any concerns.
• Monitor the recovery portfolio to ensure customers adhere to their agreed repayment arrangements and that these arrangements meet the company’s policies and procedures.
• Manage abandoned credits process including review and timely return of funds to customers and filing for US accounts.
• Reconcile the recovery portfolio monthly to ensure amounts owing and fees paid to third parties are accurate.
• Share recommendations on approach as it relates to special/larger bad debt accounts or suspected fraud investigations.
• Support the development and implementation of credit recovery related policies and procedures.
• Represent the company in Small Claims action as required.

Your skills:

• Needs to work independently with discretion to complete own analysis of problematic account issues.
• Conducts independent analysis and assessments to resolve strategic issues.
• Organized - integrates information from multiple sources to enable more efficient processes.
• Excellent written/oral communication skills - able to speak with Senior Leadership / assist OTC Management with bad debt reporting.
• Reviews and communicates decisions on bad debt with a rationale that can be understood and explained to external audiences.

Your Experience:

• Minimum 3-5 years collection experience.
• Post-secondary education/equivalent with practical experience.

#LI-Hybrid

Job Requirements - Work Experience

Finance

Job Requirements - Education

Master of Business Administration: Administration