guest service supervisor - hotel

• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week
• Education : Secondary (high) school graduation certificate
• Experience : 1 year to less than 2 years
• or equivalent experience

Work setting

Hotel, motel, resort

Tasks

• Assist clients / guests with special needs
• Address customers' complaints or concerns
• Supervise staff
• Perform front desk duties
• Establish work schedules
• Enforce policies and procedures
• Develop and implement policies and procedures for daily operations
• Conduct training sessions
• Organize and maintain inventory

Supervision

5-10 people

Computer and technology knowledge

MS Outlook

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current level of study?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
6 days ago