Infrastructure Cloud Engineer
Infrastructure Cloud Engineer
Responsibilities
The Opportunity :
We have a newly created position for a WorkspaceONE Engineer to join our team.
This role presents a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best!
The Role :
Working incidents / service request in the WorkspaceONE domain, Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team.
Key responsibilities include :
- Act as a technical advisor to the client
- Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions
- Responsible for driving technical innovation, and collaborating with CSM's to deliver advisory service
- Provide weekly technical data for service delivery reports
- Be available for any on- call client critical issues
- Assist the problem management process for all assigned clients
- Identify and contribute to technical Continual Service Improvement (CSI) initiatives
- Support operations for Change management and validation post implementation
- Provide inputs to CSM on risk and issue management for the client environment
You are :
- Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers
- Excited by the impact technology can have
- Motivated, results-focused and committed to excellence
- Organized with great prioritization and time management skills
- A good communicator, with an ability to discuss technical topics with tech and non tech audiences
- Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt.
- ITIL experience is beneficial
- Technically well versed in supporting users in WorkspaceONE
Technical Requirements :
- WorkspaceONE knowledge
- Manage new device enrollment, configuration
- New application setup and deployment
- Application upgrades
- WiFi profile creation and deployment
- Deploy OS upgrades
- Deploy Security patch upgrades
- Compliancy policy requests
- Console / Admin Experience
- Manage intakes
- Create, manage, activate relay servers
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