Customer Service / Replenishment Representative

TENAQUIP is a 100% Canadian company and a national leader in the Canadian industrial marketplace, TENAQUIP takes on the challenge of transforming the way people and organizations tackle their procurement processes by helping them achieve efficiencies, savings and gain better control over their total spend.

Why join Tenaquip?

• Named one of "Canada's Best Managed Companies" 17 consecutive years;
• Profit sharing program;
• 21 days of paid time off (vacation / personal days);
• Group Insurance benefits;
• Tuition Reimbursement;
• Employee discount (tools, household equipment, and more);
• Casual dress code;
• The Tenaquip Foundation : were heavily involved in our communities, provide countless donations to local charitable organizations;
• We're friendly and like a good laugh. It's TENAQUIP we take seriously, not ourselves.

Responsibilities

As the Customer Service Representative (VMI) you will be responsible for ensuring customers satisfaction by visiting the customer locations and handling the vending machines (autocrib).

Meaning taking stock orders, counting inventory and putting products away. You will also be responsible for developing and maintaining relationships that help meet the company’s goals.

• Process incoming quote requests
• Process orders that come by telephone, fax, and email;
• Provide technical information as required;
• Offer solutions to clients’ business needs;
• Inform clients about upcoming product developments;
• Upsell promotions that may affect theirs orders;
• Communicate on the availability of products and progress of existing orders;
• Partner with outside sales managers to help drive sales and improve customer service
• Replenish shop supplies through an automated dispensing machine (autocrib) or other forms of vendor managed inventory (3x ½ days week);
• Provide on-site assistance relating to products and equipment (3x ½ days week);
• Act as TENAQUIP’s sales liaison when on site (3x ½ days week);
• Perform physical inventory counts and make adjustments when necessary;

Qualifications

• Experience in a customer service;
• Excellent interpersonal skills;
• Strong computer literacy (MS Outlook, Word, Excel);
• Demonstrated problem solving and technical abilities;
• Product knowledge an asset;
• Must possess a valid driver’s license and reliable vehicle;
• Must be able to work autonomously;
• Excellent time management skills

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.