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Service Professional - Lower Mainland
Service Professional - Lower MainlandTELUS • City of Langley, Metro Vancouver Regional District, CA
Service Professional - Lower Mainland

Service Professional - Lower Mainland

TELUS • City of Langley, Metro Vancouver Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

Service Professional - Lower Mainland

Join our team

Get ready to be blown away! Our high-performing Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our lightning-fast TELUS PureFibre™ network while driving revenue growth. We’re looking for sales champions with technical expertise who thrive on exceeding targets and delivering exceptional service installations.

It’s a frontline sales champion and technical expert role, serving as a trusted advisor in customers’ homes. You’ll install, maintain, and support a range of services – security, internet, home automation, TV, and home phone. You’ll also set up services, provide on‑site support, and drive future growth by highlighting sales opportunities. You’ll educate customers face‑to‑face on both new and existing products, increasing sales and customer satisfaction.

Are you someone who…

  • Combines technical aptitude with sales passion and gets energized by exceeding targets?
  • Loves solving technical challenges while identifying opportunities to grow customer value?
  • Thrives on building customer relationships through expert service delivery and consultative selling?

What’s in it for you?

Hourly wage of $27.70 (base $25.70 plus $2 / hour for Aerial Outside Plant Climbing). Sales commissions, annual bonuses, regular increases. Extensive training, employee share purchase plans, service discounts, health and dental benefits. Opportunity for long‑term career with a leading‑edge team that believes in social purpose and giving back.

Qualifications

  • Passionate about sales with proven ability to exceed targets through technical expertise
  • Excellent at consultative selling and turning service calls into sales opportunities
  • Driven by solutions‑based selling, recommending products that improve customers’ lives
  • Natural technical aptitude, proficiency in consumer electronics
  • Strong objection handling and trust building through technical competence
  • Collaborative, can work independently with minimal supervision
  • Strong problem‑solving, high performance under time constraints
  • Normal colour vision required for colour‑coded wiring
  • Can handle physically demanding workload : standing, lifting, climbing ladders, bending, crawling in confined spaces, working indoor / outdoor environments
  • Flexible to work various shifts (days, evenings, weekends, statutory holidays) and possible out‑of‑town assignments
  • Fluent in English; additional languages beneficial
  • Professional written and oral communication skills
  • Enjoy continuous learning, formal and informal, in dynamic environment
  • Can meet applicable testing requirements
  • Requirements

  • Proven customer service AND sales experience
  • Clean and valid full Class 5 Driver’s License or other provincial equivalents; driver’s abstract needed
  • Completed minimum of Grade 11 Math; transcripts and / or diplomas required
  • Great to have

  • Previous experience or education in telecommunications or security
  • Location

    Langley, British Columbia, Canada

    Hourly wage : $27.70 plus commissions.

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    Service Professional • City of Langley, Metro Vancouver Regional District, CA

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