guest services agent - hotel

Holiday Inn Express
Victoria, BC, CA
$17 an hour (estimated)
Permanent
  • Education :
  • Expérience :

Education

Secondary (high) school graduation certificate

Work setting

  • Hospitality industry
  • Hotel, motel, resort

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Provide customer service

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Organized
  • Reliability
  • Team player

Experience

Experience an asset

Health benefits

  • Health care plan
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 30 to 40 hours per week
  • 3 days ago
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