Technical Service Manager

Technical Service Manager – Daikin Comfort

Join to apply for the Technical Service Manager role at Daikin Comfort in Edmonton, Alberta.

Responsibilities

• Provide reliable, prompt, and empathetic technical support to customers, resolving technical issues and supporting sales growth.
• Deliver technical expertise for product reliability investigations and proactively monitor early signs of quality issues through Voice of the Customer data.
• Complete field service reports via current software workflows with pertinent data to document field reported issues and ensure product integrity.
• Evaluate product installation and operation at customer sites using Daikin installation, service, and engineering manuals for validation.
• Support internal and external customers with Service Bulletin implementation and corrective action plans.
• Oversee warranty unit replacements and labor allowance dollars.
• Train and audit Independent Distributor trainers and technical managers when required.
• Participate in additional projects and activities to support ongoing business needs as assigned by Divisional leadership.
• Conduct technical training sessions for dealers and contractors on proper installation, startup, commissioning, service, and troubleshooting of Daikin products, focusing on targeted dealers with high failure rates to ensure product integrity.

Qualifications

Experience & Education

Physical Requirements / Work Environment

Equal Employment Opportunity Statement

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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