Claims SpecialistNetworkPedia • Edmonton, AB, Canada
Claims Specialist
NetworkPedia • Edmonton, AB, Canada
1 day ago
Job type
- Full-time
Job descriptionServe as a key point of contact for childcare providers regarding complex claim, adjustment, advance, and registration inquiries Investigate and resolve online submission errors, payment discrepancies, and customer complaints Apply program, financial, and operational policies to provide accurate guidance and decisions Monitor system-generated pre-payment quality assurance reports Coordinate and track post-payment verification activities Identify errors, anomalies, or potential fraud in submitted claims Prepare claims activity reports using ministry reporting systems Manage recovery processes for overpayments and repayment cases Maintain tracking tools and recovery records Issue repayment notices and coordinate follow-ups Escalate complex recovery issues and report recovery progress Identify opportunities to streamline and enhance business processes Develop testing scripts and coordinate testing activities for system enhancements Provide input into system improvements and operational efficiencies Support onboarding, training, and supervision of Claims Payment Coordinators Assign tasks, monitor workloads, and identify training or performance gaps Liaise with internal ministry branches including Finance, Child Care Delivery, Strategic Technology, and Program Evaluation Maintain positive working relationships with childcare providers and external stakeholders Provide policy-related information and operational clarification as required High School Diploma or GED Strong analytical, organizational, and problem-solving skills Experience handling complex claims, financial data, or payment verification Advanced MS Excel skills (Pivot Tables, VLOOKUP, reporting) Proficiency with MS Office (2010 or higher) Ability to work independently and collaboratively in team environments Experience prioritizing tasks in high-volume, deadline-driven settings Strong attention to detail with proven decision-making ability Availability to attend onsite meetings in Edmonton as required Experience supervising or coordinating work for team members Background in public sector programs, grants, or compliance-driven environments Experience identifying system gaps and designing process improvements Hours : Monday–Friday | 8 : 15 AM – 4 : 30 PM (Alberta Time) Lunch : 1 hour Possible Onsite Location : Forestry Building, 9920 108 St NW, Edmonton, AB Mandatory Criminal Record Check prior to start Required training includes (but not limited to) : Freedom of Information and Protection of Privacy Act (FOIP) Security & Cybersecurity Information Management Respect in the Workplace
Job Title : Grant Processing Advisor (Claims Specialist)
Location : Edmonton, AB, Canada
Employment Type : Contract
Contract Details :
- End Client : Government of Alberta – Education & Childcare
- Contract ID : GOAPRDJP00000820
- Duration : Feb 16, 2026 – Mar 31, 2027
About the Role
We are seeking a Grant Processing Advisor (Claims Specialist) to support provincial child care grant administration initiatives. This role is responsible for ensuring claim accuracy, resolving complex inquiries, coordinating recoveries, supporting system enhancements, and providing guidance to internal teams and external childcare providers. The successful candidate will bring strong analytical skills, attention to detail, and experience working in high-volume, policy-driven environments.
Key Responsibilities
Claims & Customer Support
Payment Accuracy & Quality Assurance
Grant Recovery Coordination
Information System & Process Support
Supervision & Team Support
Stakeholder Collaboration
Mandatory Skills & Qualifications
Preferred Skills
Work Schedule & Location
Compliance & Training Requirements
About NetworkPedia
NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.
As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.
How to Apply
Apply directly via Easy Apply .
All applications are routed to our central recruitment email : recruitment@networkpedia.com
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Specialist • Edmonton, AB, Canada
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