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Sr. Representative - Collection Administration

Sr. Representative - Collection Administration

Fairstone BankMontreal, Quebec
30+ days ago
Salary
CAD48000–CAD53000 yearly
Job description

Our collections team is growing!

This may be a perfect time to consider a career in collections!

The Senior Representative, Collections primarily responsibilities consist of collections, negotiations with customer to resolve delinquency problems Retail  and a Personal Loan portfolio. The representative will work in a goal-oriented environment to meet production indicators and to achieve individual and team performance targets and core competencies.

Responsibilities will include :

  • Manage incoming requests (by telephone and email) for account based information related to collection matters and special circumstance accounts
  • Liaison with vendors and business partners to ensure quality transfers and data integrity
  • Work on litigation accounts and communicate with law firms.
  • Prepare monthly sale file and make it ready for monthly sale.
  • Prepare file for good bye letter.
  • Payment processing and invoicing on collection and litigation accounts
  • Assist with daily and monthly data transfer to various vendors to support collection activities
  • Manage Bankruptcy, Litigation and Recovery accounts
  • Validate and approve vendor invoices for payment
  • Support new and existing business initiatives
  • Maintain working relationships with Solicitors, Real Estate Agents, Appraisers and Broker
  • Maintain working relationships with Branch Managers, District Managers and Area Directors
  • Order Appraisals
  • Conduct Property reviews for vacant abandoned, etc.,
  • High school diploma
  • Minimum of 1 years of experience in the Financial Services industry performing or call centre environment
  • Understanding of collections processes

Skills and Qualifications :

  • Customer service based mind set
  • Strong negotiation skills
  • Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
  • Strong MS Excel, Access & Word skills
  • Excellent written and communication skills with a strong attention to details
  • Must be able to address multiple issues in a high paced / high pressure rapidly changing environment. Time management skills are critical.
  • Bilingual preferred (English and French)

    • WE ARE PROUD TO BE : Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

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