IMIT Operations Manager - Quality

About the Opportunity

The IMIT Operations Manager, Quality Improvement provides operational oversight, subject matter expertise, day-to-day supervision, and support of IMIT clinical documentation, audit & reporting activities.

The IMIT Operations Manager is responsible to ensure health information standards and clinical documentation best practice are implemented and maintained in NS Health clinical information systems.

The Operations Manager independently addresses issues and makes decisions of moderate complexity with little or no supervision and delivers clear communication and documentation of complex concepts related to clinical documentation data quality across the organization.

This includes leading analysis, resolution of issue, and communication to affected users. The Ops Manager also leads training and testing activities, including creation of educational documentation and oversees a provincial team responsible for the management of IMIT clinical documentation maintenance and quality improvement activities.

In collaboration with clinical programs, IMIT / OPOR system support, the Ops Manager will be committed to a high standard of performance and will provide support across the organization, leveraging IMIT clinical applications to support NS Health and its client’s strategic mission, vision, and goals.

The IMIT Operations Manager performs a variety of tasks, including but not limited to, coordination of resources, managing operational schedules, monitoring tasks, and documenting the progress of activities to the appropriate leadership team members.

Additionally, this management position ensures that all activities within their responsible area are supported by the NSHA IMIT business plan, established policies / procedures, are in line with service level agreements between NSHA, IWK and the Department of Health and Wellness.

This position will be responsible for providing oversight and assistance to a team in the provision of 24x7 operational service.

As part of operational support activities, maintaining a strong relationship with NSH partners, and with all other IMIT clinical solution teams is a vital component of this role.

The IMIT Quality Improvement Operations Manager will also collaborate with stakeholders and clinicians to ensure quality and timely patient information is available and accessible, and quality service is delivered to meet the objectives outlined by the program leadership.

About You

We would love to hear from you if you have the following :

• Un de r g ra dua t e degree or diploma in Health Information Management or related health field. Consideration may be given to those with equivalent training and work experience.
• Current registration with the Canadian College of Health Information Management (CHIMA), required.
• Minimum of 3- 5 years of experience implementing information management strategies, health informatics or quality improvement programs, and processes for a large, complex organization.
• Minimum of 5 years’ experience leading teams of staff with indirect accountabilities to other operational units. Strong coaching and mentoring skills.
• Knowledge and skills in the areas of IMIT tools, applications, and systems supporting clinical documentation, audit & reporting.
• Proficient with Microsoft Outlook, Excel, Word, Visio, and Power-Point applications.
• Certified Health Executive and / or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation, an asset
• Project Management Professional (PMP) and / or organizational change management certification, an asset
• Knowledge of health care legislation including privacy legislation - Freedom of Information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act (FOIPOP, PIPEDA), Hospitals Act, Mental Health Act, Medical Staff By-Laws, Medical staff Rules and Regulations
• Strong understanding of health information / data and how it is managed, used, and operationalized within clinical information systems.
• Broad knowledge of health information best practice standards, clinical process workflow, clinical service delivery and patient / client satisfaction determinants.
• Strong analytical, organizational, and problem-solving skills with the ability to multi-task to meet tight deadlines.
• Elevated level of accuracy and attention to detail.
• Proven ability to maintain confidentiality and privacy.
• Clearly communicates NSH vision, mission, and values.
• Experience in data analytics.
• Ability to communicate, speak and write in English.
• Competencies in other languages an asset, French preferred.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent Full-time Position. %; 75 Hours Bi-weekly
• Travel throughout the province required
• Hybrid work environment

Compensation and Incentives

$40.15 - 50.19 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.