Delivery Manager

Although this role is remote first, we are only hiring applicants that live in Canada at this time.

At Punchcard, we’re in the process of inventing a new type of consulting agency, and so we need great people to come along on this journey with us! Our clients come to us to help them solve interesting challenges using technology.

We are scaling our team and are looking for a Delivery Manager to manage client projects from concept to completion.

The path in which we move as a team from concept to completion is an ever evolving and constantly improving process that requires a deft hand to define, plan, delegate, track, review, and measure results to ensure projects are delivered on time and within budget.

You will work with our clients, product managers, and project teams to ensure project goals are met and the final delivery wows our customers.

As a Delivery Manager , you will enable cross-team alignment and empower teams to deliver quality projects efficiently. You will help meet Punchcard goals by resourcing and scheduling projects, tracking project and team performance, facilitating process change management, and acting as an escalation for team blockers.

We always look for talented people that we can help grow within our organization, so don’t worry if you don’t think you’re a perfect fit for the role we’re still interested in hearing from you.

What you will need to do :

• Initiating and closing projects :
• Setup project in accordance with client contracts
• Setup project tools
• New client onboarding
• Schedule and coordinate sprint ceremony meetings
• Facilitate project internal hand-over / kick-off (communicate contract details, as well as review project tools for hand-off)
• DevOps
• Teams
• Ledger
• Billing Milestones
• Mural
• Harvest projects
• Communicate budget to team
• Facilitate retros and manage action items
• Resourcing and scheduling :
• Facilitating resourcing meetings
• Update Harvest and Forecast tooling
• Maximize resource utilization
• Monitor potential burnout
• Report on under or over-allocations
• Reporting project budget use and flagging issues
• Time entry tracking
• Monitor project progress
• Process Improvement :
• Facilitating process improvements
• Documenting processes
• Lead change management
• Ensuring consistent process implementation across teams
• Team Support :
• Resource and process blockers
• Communication escalations
• Monitor team and project performance :
• Profitability
• Outcomes Achieved
• Capacity (Billable / Unbillable)
• Advocate for Punchcard vision and strategy :
• Risks are being identified and mitigated
• Encourage and recognize quality work and success

Skills we expect you to bring :

• 1-3 years experience in project coordination / management or scrum master.
• Experience within an Agile methodology an asset.
• Experience with consultancy projects an asset.
• History of managing digital projects from concept to completion an asset.
• Strong communication skills with excellent writing, presentation, and reporting capabilities.
• Active listening and effective collaboration.
• Self-motivation and ability to be proactive.
• Excellent organizational and time management skills.
• Decision making prioritization, maintaining scope, risk mitigation.
• Proficient with project management and communication software.
• Ability to work with and manage cross-functional teams.
• Ability to coordinate and facilitate meetings and reviews.
• Strong analytical and problem-solving skills.

Tools we use :

• Microsoft Teams and SharePoint
• Microsoft Office
• Harvest and Forecast
• Azure DevOps
• Mural

What else can you expect at Punchcard?

• Engaging and challenging projects if you want to do the same thing over and over again, Punchcard isn’t for you. If you like puzzles and solving problems, then we are for you.
• A competitive salary, commensurate with your experience.
• Employee group benefits (including disability and life insurance, dental, and extended health).
• Flexible hours.
• A highly collaborative, remote work environment.
• Challenging projects while working with the most interesting technologies.
• Opportunities for advancement and professional development.
• An opportunity to work with and learn from passionate and highly skilled team members who work together to ensure everyone succeeds.
• Remote first work environment.

At Punchcard, we are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

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