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Director, Care Excellence
Director, Care ExcellenceCarePartners • Waterloo, Quebec, Canada
Director, Care Excellence

Director, Care Excellence

CarePartners • Waterloo, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description

Who We Are

CarePartners is one of Ontarios largest accredited home health care providers providing nursing personal support therapy and rehabilitation support services for patients of all ages. We care for approximately 72000 patients each year in homes schools clinics workplaces and retirement homes through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality relentlessly seeking to improve the patient and caregiver experience promoting a healthy and resilient workplace culture and contributing to a sustainable healthcare system in Ontario.

Overview

The Director of Care Excellence provides strategic and thought leadership to advance quality safety and innovation in home and community care across Ontario. This role ensures compliance with regulatory legislative and contractual care standards fosters interprofessional and inter-portfolio collaboration and drives evidence-based person-centered care. Reporting to the Executive Director Integrated Specialized & Core Business Programs this role works closely with Patient Care Operations and Shared Services portfolios to develop translate support operationalization and monitoring of clinical and integrated best practices that support optimal enterprise performance and outcomes. The Director champions

clinical governance professional development across various disciplines and continuous improvement aligned with organizational values priorities and provincial health mandates.

What We Offer

  • Competitive compensation package and comprehensive health and dental benefits
  • Employment perks such as Employee Assistance Program Recognition Program and access to several Group Discount programs
  • Rewarding and meaningful work in healthcare
  • This position offers a competitive compensation range. The salary range is $109000 to $135000 and placement within the range will be determined in accordance with company policies and procedures as well as the candidates knowledge skills qualifications and relevant experience.

What The Role Involves

Strategic Leadership

  • Develop and execute the organizations care excellence strategy aligned with corporate goals.
  • Lead system-wide standardization optimization and evaluation of clinical / care practices and protocols.
  • Contribute to strategic planning and governance initiatives that promote value-based care through a systems lens drive adoption of innovative care models and digital health solutions that support an improved care delivery experience and outcomes showcasing the value of home and community care and CarePartners as a leader
  • Regulatory Compliance & Professional Standards

  • Ensure all regulated health professionals practice within their full scope per college standards.
  • Monitor compliance with Ontario legislation (e.g. Excellent Care for All Act CNO COTO etc.) and Home and Community Care Support Services requirements.
  • Act as a liaison with external regulatory bodies to advance and advocate for care practice in the homecare space
  • Quality & Patient Safety

  • Collaborate with quality and patient care teams to identify clinical practice trends safety risks and improvement
  • opportunities

  • Lead quality improvement initiatives audits and risk mitigation strategies.
  • Participates in quality of care reviews root cause analyses clinical audits and quality investigations to identify
  • and mitigate clinical risks

  • Develop and implement clinical policies procedures and best practices.
  • Define and monitor key performance indicators (KPIs) for clinical services.
  • Care Excellence & Workforce Development

  • Lead collaboration among nursing therapy and personal support teams to deliver integrated client-focused care.
  • Develop and implement integrated care practice standards education programs and orientation to support staff competency and ongoing professional growth.
  • Facilitate program planning development execution and evaluation by continuously analyzing care needs to assist in on-going planning evaluation and enhancement of programs.
  • Foster a culture of accountability mentorship interprofessional collaboration and continuous quality improvement.
  • Oversee clinical performance across the organization using data and key performance indicators to drive quality efficiency and care improvements.
  • Partner with other internal protfolios including Patient Care Operations HR Learning & Development Quality Data Analytics etc. to support workforce planning training and care practice optimization.
  • Engage patients and caregivers to ensure care is culturally safe inclusive and responsive to community needs
  • Promote evidence-based practice innovative care models and effective knowledge translation to enhance care and system outcomes including but not limited to patient and caregiver experience
  • Represent the organization in external committees and partnerships strengthening relationships with regulatory bodies community organizations healthcare partners.
  • Relationship Management

  • Build strong partnerships with internal teams and external stakeholders.
  • Engage clients and families to ensure culturally safe inclusive care
  • What You Bring

  • Masters degree in Nursing or other related degree
  • Registered Nurse in good standing with the College of Nurses Ontario (CNO)
  • Additional certifications considered an asset (CNA certification)
  • A minimum of five (5) years of progressive leadership responsibility influencing and collaborating with senior and executive level management along with key organizational partners in home care or community sector.
  • Deep understanding of Ontarios healthcare system regulatory frameworks and home care models
  • Strategic thinking and leadership skills to drive change and influence key stakeholders
  • An ability to leverage data to drive business insights and support solutions in-line with CarePartners strategic priorities
  • Proven ability to lead system-wide standardization and process improvement initiatives
  • Experience with data analysis and strategic thinking with an aptitude for interpreting and reporting on operational data.
  • Pro-active innovative and results-oriented with strong analytical problem-solving skills
  • High effectiveness in communication and coordination of cross-functional teams
  • Exceptional interpersonal presentation and public speaking skills
  • High effectiveness collaborating within indirect reporting structures
  • Experience with clinical documentation systems and digital health tools (CHRIS EMR HCC systems)
  • Proficiency in Microsoft Office Suite
  • CarePartners In Your Community

    In addition to providing home-based health care CarePartners also serves the community through clinics transitional care units and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program weve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

    Accessibility

    CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

    Artificial Intelligence

    CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

    This job posting is available due to an existing vacancy.

    Required Experience :

    Director

    Key Skills

    Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 109000 - 135000

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    Director Excellence • Waterloo, Quebec, Canada

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