What you’ll do
Customer Service
- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Support the customer experience through timely processing and movement of inventory to the salesfloor.
Operations
- Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
- Manage scheduling and follow up of execution on shipping / receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
- Assumes responsibility for all operations of the store in the absence of the Store Manager.
Training
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
- Creates and communicates execution of Daily Game Plan for operations activities.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
- Follows up with the team to complete required training within timeframes.
Leadership
- Acts as a brand ambassador by promoting brands and culture.
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark’s performance management expectations including progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).
What you’ll bring
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily, weekly plan for the department and store.
- Exceptional communication skills and organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.
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