Senior Cyber Security HashiCorp Support
Job Description :
- Provide advanced technical support for HashiCorp's Vault and Privileged Access Management (PAM) solutions.
- Troubleshoot complex issues to ensure secure and efficient operation.
- Administer and maintain instances, including installation, configuration, and maintenance tasks.
- Manage secrets and sensitive data, enforcing access policies and implementing encryption standards within Vault.
- Implement authentication and authorization mechanisms customized to meet specific needs.
- Ensure high availability (HA) and disaster recovery (DR) configurations for seamless operation.
- Diagnose and resolve technical issues, optimizing performance and scalability.
- Implement and manage PAM policies and role-based access control (RBAC) within Vault as needed.
- Collaborate with internal teams and clients to deliver effective solutions.
- Communicate technical concepts effectively and document procedures for knowledge sharing.
- Assist in knowledge sharing and training of L1 support and clients on HashiCorp's platform.
- Coordinate with L3 teams and resources for P1, P2, and P3 issues.
Certifications :
- HashiCorp Certified : Vault Associate.
- HashiCorp Certified : Vault Operations Professional.
Educational Qualifications :
University degree in IT or / and IT Security.
Requirements :
- Proficiency in administering and troubleshooting HashiCorp's Vault secrets management tool, including installation, configuration, and maintenance.
- Experience managing secrets and sensitive data within Vault, enforcing access policies, and implementing encryption standards.
- Strong understanding of authentication and authorization mechanisms supported by Vault and PAM solutions.
- Familiarity with Vault's integration capabilities with cloud platforms, databases, and other third-party systems for seamless operations.
- Experience implementing and maintaining high availability (HA) and disaster recovery (DR) configurations for Vault deployments.
- Ability to diagnose and resolve technical issues related to Vault PAM solutions, including performance optimization, scalability, and data protection.
- Proficiency in implementing and managing Privileged Access Management (PAM) policies, role-based access control (RBAC), and privileged session management within Vault.
- Proficiency in scripting languages for automating tasks and customizations related to Vault and PAM operations.
- Knowledge of containerization technologies such as Docker and Kubernetes for deploying Vault in containerized environments.
- Familiarity with logging, monitoring, and alerting solutions for Vault to ensure visibility and proactive issue resolution.
- Understanding of compliance requirements and best practices for secrets management, secure remote access, and privileged access control.
- Ability to stay updated on the latest developments in Vault and PAM technologies and incorporate them into support processes.
Skills :
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts effectively to diverse audiences.
- Strong problem-solving skills and a proactive approach to identifying and addressing issues.
- Ability to work effectively both independently and collaboratively within a team environment.
- Customer-focused mindset with a commitment to providing exceptional support and service.
- Adaptability and willingness to learn new technologies and methodologies.
- Attention to detail and a commitment to documentation and knowledge sharing.
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