Field Support Specialist

Job Description

Job Description

The Field Support Specialist provides service, preventative maintenance, repair and training requirements to customers. The Field Support Specialist is responsible for on-site training on radiation monitoring equipment to users in Canada and to provide front line support via email or phone. This individual will utilize his or her product and technical knowledge to perform on-site troubleshooting, repair, preventive maintenance and installation, as required. Direct customer support in the field is the primary responsibility of this role, however, as availability in schedule permits, an individual in this role will support functions of the business within the Concord factory, including but not limited to : repairs, technical support, and training.

Core Duties / Responsibilities :

• Perform hands-on equipment troubleshooting and repair in the field and in the Concord factory, as applicable.
• Provide customer support in the installation, modification, training, consulting and repair of complex computer based nuclear research instrumentation.
• Provide engineering and consulting support for nuclear power plants, laboratories, educational and government agency customers.
• Training the end user on the basics of operation and routine maintenance.
• Provide customer with information on the theory of operation, design and disassembly, as well as handling common and complex diagnoses and troubleshooting of the various products.
• Conduct training presentations, product demonstrations, and hands-on instruction.
• Maintain good customer relations and customer satisfaction by serving as the company liaison on administrative and technical matters for assigned projects.
• Complete and maintain detailed records of all technical problems using the company's database.
• Support the product improvement lifecycle with objective evidence of product performance in the field.
• Responsible for regional business development efforts in coordination with other team members to secure new support contracts and other growth opportunities.
• Create, maintain and update technical literature on the platform.
• Support internal departments as requested within the service function.
• Perform other duties as assigned.
• Work as an Internal Service Tech for the site products.
• Handle direct customer questions which fall under the normal scope of the Service Tech role.
• Handle Internal service questions via telephone & emails :

From Customer Care Team.

Skill / Knowledge & Other Requirements :

Other Skills / Knowledge :

Physical Requirements :

Mirion Technologies (Canberra CA) Ltd. is in compliant with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We are an equal opportunity employer that is committed in providing accommodations for applicants with disabilities upon request at any stage of the recruitment process. Please advise the Human Resources Department of any accommodations you may need during the recruitment process.