Talent.com
Field Clinic Support Manager- Ontario (Hybrid)
Field Clinic Support Manager- Ontario (Hybrid)Sentrex Health Solutions Inc. • Markham, York Region, CA
Field Clinic Support Manager- Ontario (Hybrid)

Field Clinic Support Manager- Ontario (Hybrid)

Sentrex Health Solutions Inc. • Markham, York Region, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Field Clinic Support Manager- Ontario (Hybrid)

Job Category : Patient Support Programs

Requisition Number : FIELD002635

Apply now

  • Posted : December 5, 2025
  • Full-Time
  • Hybrid

Locations

Showing 1 location

Description

Position Type : Full Time

Work Arrangement : Remote / Hybrid - Flexibility to travel in Ontario up to 50%

Work Hours : Standard business hours, Monday to Friday with flexibility between 8 am and 8 pm

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross‑functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here :

  • We are 100% Canadian with locations across the country
  • State‑of‑the‑art facilities to provide high‑quality products and services
  • The opportunity to be a part of a winning, high‑performing team
  • Collaborative, engaging workplace culture – we are passionate about our people !
  • Flexible working environment that promotes a healthy work‑life balance
  • Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  • High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year
  • The Opportunity :

    Reporting to Program Manager, the Field Clinic Support Manager is responsible for managing all aspects of the clinic relations. The Field Clinic Support Manager acts as a liaison and provides ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to the quality of service, training, and other areas of importance and to deliver optimal PSP services by supporting patients and clinics. The Field Clinic Support Manager is required to interact and collaborate with the clinic’s team, PSP team, Program Manager as well as client personnel. From time‑to‑time client personnel may request meetings, clinic feedback, assistance in issue resolution, reconciliation assistance, delivering of training on PSP services, or other types of information.

    A Day in the Life (What you will do here)

    Field Responsibilities :

  • Provide HCP portal training to the clinic staff
  • Utilize PSP related applications and software to complete reports and facilitate completion of enrollment forms, reimbursement forms, and other Program functions
  • Schedule and manage weekly clinic visits (or at such frequency as deemed appropriate)
  • Support PSP dose reconciliation at clinic level
  • Proactively assess PSP services and make suggestions to enhance outcomes and quality of service
  • Clinic Management :

    Offer support to clinics by performing and managing PSP related interactions; this activity includes specific functions such as :

  • Determining on a case‑by‑case basis which PSP elements are necessary to satisfy the needs of the assigned prescribing HCP’s, subject to the limitations set out in contractual agreements with the client
  • Assist HCP’s in reviewing patient status and facilitating patient enrolment, as appropriate
  • Prepare and / or assist in the completion of Special Authorization submissions to the appropriate insurer by, among other things, reviewing patient charts, assessing previous therapies and tests
  • Request PSP materials such as Program enrollment forms, clinic guides, and patient printed materials from the client on an as needed basis
  • In collaboration with the Program Manager, train HCP’s and other clinic staff on PSP service offerings, subject to the limitation of the contractual agreement
  • Through the support of clinics and field PSP responsibilities, the Field Clinic Support Manager will perform specific tasks such as :

  • Enroll patients into the PSP utilizing the appropriate enrollment forms and assist the HCP in preparing documentation for reimbursement of the drug prescribed through the appropriate insurer
  • Ensure patient services are coordinated and tracked, according to agreed upon Program performance metrics, to expedite access to therapy
  • Provide clear and concise information regarding PSP services to assist patients and HCP’s, as appropriate or desired
  • Data entry of sensitive patient information, accuracy, and completeness is crucial
  • Report Adverse Events / Severe Adverse Events following approved SOP’s
  • Complete relevant reports such as timesheets, expenses, mileage, validate CRM reports etc. as per established Program procedures
  • Additional duties as determined by the manager.
  • Preferred qualifications and education requirements

  • 1-2 years of experience in a Patient Support Program
  • Experience with reimbursement billing, special access, the appeals process, and conducting field‑based reimbursement support and consultation is an asset
  • Knowledge of private and public reimbursement structure, systems, and the process is an asset
  • Professional demeanor with proven ability to communicate effectively with internal and external customers and stakeholders
  • Excellent interpersonal skills and ability to build and maintain good relationships with clinic personnel, internal Sentrex Health Services colleagues, and all client personnel
  • Ability to work from home and have a quiet, private home office space
  • Excellent verbal and written communication skills
  • Strong analytical skills including interpretation of regulations and legislation
  • Advanced knowledge of the pharmaceutical distribution industry
  • Excellent customer service, problem‑solving, and conflict resolution skills
  • Typing skills and ability to be a strong functional user of various computer‑based programs
  • Must be willing to travel - approximately 30% of the time within Ontario and 10% of the time within Western Canada.
  • Requires a valid Driver’s License
  • Requires access to a vehicle for clinic visits
  • What makes you a great fit for this team :

  • Your commitment to providing a high level of service to your internal and external clients.
  • You are highly adaptable with a track record of success during times of growth and organizational change.
  • You have a proven track record of developing trust and influence at multiple levels.
  • You demonstrate an impactful and candid communication style.
  • You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  • We value our employees! Our permanent full‑time employees are provided with a :

  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well‑being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee / Dependent Life Insurance
  • RRSP Matching Program
  • Employee & Family Assistance Program
  • Anticipated base hiring range is $67K - $80K
  • Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

    We encourage you to apply and accept all applications, however, please note that only candidates who meet the specified requirements will be contacted for an interview. Accommodations can be made available upon request for those candidates taking part in the selection process .

    #J-18808-Ljbffr

    Create a job alert for this search

    Field Clinic Support Manager Hybrid Ontario • Markham, York Region, CA

    Similar jobs
    Field Clinic Support Manager — Hybrid (Ontario)

    Field Clinic Support Manager — Hybrid (Ontario)

    Sentrex Health Solutions Inc. • Markham
    Full-time
    A leading Patient Support Program provider is seeking a Field Clinic Support Manager in Ontario.The role involves managing clinic relations, providing training on healthcare portal applications, an...Show more
    Last updated: 10 days ago • Promoted
    Field Clinic Support Manager- Ontario (Hybrid)

    Field Clinic Support Manager- Ontario (Hybrid)

    Sentrex Health Solutions Inc. • Markham
    Full-time +1
    Field Clinic Support Manager- Ontario (Hybrid).Remote / Hybrid - Flexibility to travel in Ontario up to 50%.Standard business hours, Monday to Friday with flexibility between 8 am and 8 pm.A proudl...Show more
    Last updated: 10 days ago • Promoted
    Provincial Program Lead- Therapy

    Provincial Program Lead- Therapy

    CarePartners • Toronto, ON, CA
    Full-time
    As a Program Lead, Therapy, we are looking for a RegusTherapy professional who is an.You will play a key role in providing consultation, assessment, and interventions for diverse client groups acro...Show more
    Last updated: 25 days ago • Promoted
    Regional Sales Manager - Clinical Solutions

    Regional Sales Manager - Clinical Solutions

    Amico • Richmond Hill, ON, Canada
    Full-time
    This role is ideal for a .Sell Operating Room, ICU, and Acute Care capital equipment to hospitals.Call on hospital executives, clinicians, nurses, surgeons, and materials management.Prospect a...Show more
    Last updated: 3 days ago • Promoted
    Client Care Coordinator

    Client Care Coordinator

    Nurse Next Door - Richmond Hill, ON • Richmond Hill, ON, Canada
    Full-time +1
    Our purpose is Making Lives Better through Happier Aging.We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts.We hav...Show more
    Last updated: 30+ days ago • Promoted
    Trigonometry Private Tutoring Jobs Lake Simcoe

    Trigonometry Private Tutoring Jobs Lake Simcoe

    Superprof • Lake Simcoe, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Client Support

    Senior Manager, Client Support

    OceanMD, a WELL Health Company • Toronto
    Full-time
    Senior Manager, Client Support.Join us as we change healthcare for the better.OceanMD, a WELL Health Company, is the leading provider of EMR‑integrated Patient Engagement and eReferral tools in Can...Show more
    Last updated: 30+ days ago • Promoted
    Canada Patient Support Programs Lead (Hybrid)

    Canada Patient Support Programs Lead (Hybrid)

    Celltrionhealthcare • Toronto
    Full-time
    A leading pharmaceutical company in Toronto is seeking a Patient Support Program Manager.This role involves managing the Patient Support Program, ensuring budget adherence, and collaborating with v...Show more
    Last updated: 10 days ago • Promoted
    Med Care Manager Union

    Med Care Manager Union

    Sunrise Senior Living • Markham, ON, Canada
    Full-time
    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships wi...Show more
    Last updated: 1 day ago • Promoted
    Trigonometry Private Tutoring Jobs Hawkestone

    Trigonometry Private Tutoring Jobs Hawkestone

    Superprof • Hawkestone, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Senior Project Manager - Amico Clinical Solutions

    Senior Project Manager - Amico Clinical Solutions

    Amico • Richmond Hill, ON, Canada
    Full-time
    Senior Project Manager – Amico Clinical Solutions.We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid va...Show more
    Last updated: 30+ days ago • Promoted
    Director of the Program for Active Living (PAL) - Kinesiologist

    Director of the Program for Active Living (PAL) - Kinesiologist

    Schlegel Villages Inc. • Gormley, ON, Canada
    Full-time
    Our Village of Stouffer Mills located in Stouffville, Ontario has an exciting opportunity for a Kinesiologist, DIRECTOR of the Program for Active Living to join their village team.At Schlegel Villa...Show more
    Last updated: 2 days ago • Promoted
    Field Clinic Support Manager- Ontario (Hybrid)

    Field Clinic Support Manager- Ontario (Hybrid)

    Sentrex Health Solutions • Markham
    Full-time
    Field Clinic Support Manager - Ontario (Hybrid).Be among the first 25 applicants.Remote / Hybrid - Flexibility to travel in Ontario up to 50%. Standard business hours, Monday to Friday with flexibil...Show more
    Last updated: 10 days ago • Promoted
    Manager - Intensive Services

    Manager - Intensive Services

    Lumenus Community Services • Toronto, ON, Canada
    Full-time +1
    Lumenus Community Services is committed to diversity, equity and inclusion.We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all ind...Show more
    Last updated: 2 days ago • Promoted
    Personal Support Worker (PSW)

    Personal Support Worker (PSW)

    Spectrum Health Care • Craigmawr Beach, ON, Canada
    Full-time
    Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, flexible hours, paid sick days, pension options, rural and weekend premiums and more! &...Show more
    Last updated: 30+ days ago • Promoted
    Clinic Manager

    Clinic Manager

    Medicentres Canada Inc. • Newmarket, ON, Canada
    Full-time
    Job Location : .Monday to Friday Daytime hours.Occasional evenings and weekends may also be required.Looking to make a difference? L...Show more
    Last updated: 21 days ago • Promoted
    Delivery Manager

    Delivery Manager

    MPA Recruitment • Greater Toronto Area, Canada
    Full-time
    Delivery Manager (Agile Project Delivery).MPA has been retained by a leading global digital solutions company who work in both the public and private sector. For over 30+ years our client has been p...Show more
    Last updated: 14 hours ago • Promoted • New!
    Customer Service - Remote - 50k-60k / Year

    Customer Service - Remote - 50k-60k / Year

    Spade Recruiting • Keswick, Ontario
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted