Service Coordinator

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Join Finning and play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. This position offers :

Opportunities to coordinate complex service operations and support customer success.

A collaborative environment with strong leadership support.

Career progression and professional development opportunities.

A competitive wage and comprehensive benefits package.

As a Service Coordinator youll be the central point of coordination for Maintenance Customer Orders (MCOs) working closely with technicians planners and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together this is a role for you!

Job Description :

• Verify service request details confirm credit approval and open Maintenance Customer Orders (MCOs) and work orders.
• Maintain accurate records in Case WFE and other systems for traceability and audit readiness.
• Assist Repair Planners and Service Supervisors during repair execution ensuring real-time updates and process adherence.
• Schedule and participate in PRE MID and POST job meetings capturing action items and updating commitment dates.
• Arrange third-party contractor services and manage related documentation and procurement requests.
• Complete MCO adjustments warranty and goodwill documentation and escalate risks as needed.
• Enter daily time cards for technicians to ensure accurate labor costs on active service orders.
• Communicate job status updates to internal and external stakeholders and support inquiries related to service and warranty.

Day-to-Day Activities :

Requirements :

Important :

If youre passionate about supporting service operations and delivering exceptional customer experiences apply today!

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1