Technical Writer

@ado / base-application.woahbar.cookie-preference-prompt.description . @ado / base-application.woahbar.cookie-preference-prompt.essential-description@ado / base-application.woahbar.cookie-preference-prompt.performance-description@ado / base-application.woahbar.cookie-preference-prompt.marketing-description

• Technical Writer
• #209, 9644-54 Avenue Edmonton , AB T6E 5V1 Canada
• Position Overview
• LawDepot is currently expanding and looking to recruit a Technical Writer in Edmonton, Alberta. In this role, you will be responsible for producing UI copy and how-to documentation that empowers non-technical users to make effective use of our internal Content Management System (CMS). A secondary responsibility will be creating interactive web products and services that are helpful, easy to understand, and a pleasure to use for our 25 million plus yearly visitors. This is a full-time permanent position, working 37.5 hours per week with opportunities for a hybrid office work schedule.
• Primary Responsibilities
• Write and edit clear, plain-language UI copy (ex. headings, labels, error messages, in-app instructions and help content) for our internal CMS tools so that the interfaces are easy for non-technical users to understand, learn and use
• Create and update internal CMS training documentation (ex. FAQs, guides, step-by-step instructions with screenshots and videos) that provide support for internal team members to learn our tools faster and complete projects more efficiently
• Build expertise with our internal CMS tools by directly completing implementation projects (ex. revising our interactive questionnaire products, setting up and taking down A / B experiments, etc.)
• Create and polish training materials for additional non-CMS tools, reports, and processes
• Review and update existing documentation to ensure accuracy, clarity and relevance as system features evolve
• Partner with cross functional teams in Product, UX, Marketing and Legal to improve and organize company Intranet documentation
• Ensure all support content is well-organized, easily accessible and up to date for efficient team collaboration
• Participate in knowledge-sharing and training sessions with other teams to gain the necessary technical and strategic context for writing accurate, effective copy
• Develop and refresh customer-facing documentation for products and features
• Collaborate across departments to gather insights, share feedback and ensure that documentation and UI content are consistent, user-friendly, and aligned with team objectives
• Knowledge and Skill Requirements
• Post-secondary education in Writing, Communications, UX, Business, Library Science, or other relevant fields
• Proven aptitude for UX writing, technical writing, plain language writing, and web content writing (ex. UI copy, microcopy, instructions, manuals, guides, FAQs, help content, and web content)
• Excellent collaboration skills including the ability to give and receive feedback
• Excellent organization skills including the ability to organize large amounts of documentation
• Ability to learn, work with, and troubleshoot various types of technology
• Self-driven with the ability to work both independently and with multiple teams
• Excellent written and verbal communication skills
• Ability to edit and refine both personal and team writing for clarity
• Understanding of conversion optimization, consumer psychology, and online marketing would be an asset
• Why You Should Join the LawDepot Team
• Excellent total compensation package
• Comprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account
• Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
• Three weeks paid vacation, plus bonus personal days
• Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
• Company share plan
• Free catered lunches for the entire office
• Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
• Casual work environment
• Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
• Free and easily accessible parking
• Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
• Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office
• Company Profile
• Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!

#J-18808-Ljbffr