Customer Service Representative Returns

Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with.

Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has never ceased to propel our company’s vision, Joseph Ribkoff has been an ally to women, dressing them with flair and perfect fit for over 65 years.

From our quality and distinctly designed products to our unwavering commitment to retail partners, Joseph Ribkoff’s values resonate in everything we do and create.

Today, his legacy lives on through the work of a devoted, talented team operating from the four corners of the world. Sold in over 60 international markets, Joseph Ribkoff is a global emblem of quality and elegance.

Montreal Corporate Head Office, where most of their employees are based, offers career opportunities in Design, Operations, Sales, Marketing, Finance, IT and HR as well as in the Production and Warehousing facilities.

The Customer Service Representative in the returns department is responsible for engaging with internal departments and the North American sales team via phone or email, with the highest degree of courtesy and professionalism, in order to deliver an outstanding service experience, through completing the returns and replacement transactions.

Responsible for

• Handle all incoming and outgoing calls and e-mails in a timely, efficient and professional manner In the ERP : Process all returns received with attention, accuracy and timelinessPhysically : Process all returns received with attention, accuracy and timeliness
• Coordinate efforts with sales teams to troubleshoot and resolve various return scenarios
• Identifying and assessing customers’ needs to achieve satisfaction
• Log and update various reports in order to quantify and analyze returns and issues.
• Build trust with internal departments and the north American sales team through open communication
• Work within the ERP system to create and maintain client & supplier returns and credits
• Escalate to quality control department defects and issues as it relates to non-conforming material
• Escalate returns and credits to appropriate management approval levels
• Perform miscellaneous duties as assigned, including scanning, copying files, filing
• It is to be noted that : You will be working in a Warehouse environment You will be required to stand for long periods of times37.

5 hours / week / 5 days a weekWorking hours are 7h30 am to 4h00 pm

Required Qualifications

• Strong written and interpersonal communication skills in both French and English
• Ability to multi task, prioritize and manage time effectively
• Autonomous and resourceful
• Capacity to take initiatives and make decisions
• Ability to work in a fast-paced environment and under pressure
• Strong computer skills including knowledge of Microsoft Office

What we offer at Joseph Ribkoff is :

• Finish at 1 : 00 p.m. every Friday!
• A hybrid model (3 days a week in the office and 2 from home)
• 5 personal days per year
• Competitive group insurance (65% employer-paid)
• Equal-contribution pension plan (up to 2.5%)
• Flexible working hours
• 40% employee discount on clothing
• Work with passionate people for a global Quebec company
• 11 statutory days off per year
6 days ago