Technology Manager - GEC Technology

About Us

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.

About This Team

This role is part of the Technology leadership team accountable for GEC Technology tracks delivering personal shopper program, digital educator foundations program and program support for GEC Commerce and Transactions team. The engineering product team focuses on creating digital solutions that enable seamless conversations with guests for our contact center educators, driving long‑term brand loyalty, providing white‑glove service experience, enabling curated personalized shopping experiences and driving incremental revenue for the organization.

A Day In The Life

As Technology Manager, you are a leader responsible for the GEC Technology team with accountability for software development scoped to business‑transformative projects, being involved in programs from inception through implementation. You are comfortable leading and managing team members with different skill sets and can communicate expectations clearly to all team members. In addition to strong management skills, you act as a leader for the technical roadmap for your team and can communicate timeline, scope and risks to partners and stakeholders, and lead the delivery of major initiatives.

This role requires excellent organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make trade‑offs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem‑solving, and team leadership are essential for success. You also bring your experience, ideas, and initiatives to influence and drive change to support our growth and scaling.

Key Responsibilities For This Role Include

• Leading a team of Engineers, Analysts, Tech Program Managers, business stakeholders and software vendors across multiple work streams simultaneously.
• Managing people, processes and timeline to ensure that high‑quality deliverables are produced.
• Ensuring the right skills are being used to solve the right problems by supporting the team with empathetic coaching, skills development, and career path leadership.
• Ensuring team produces software that meets business and technology requirements which is resilient, monitorable, performant and maintainable.
• Leading resolution of production support incidents in accordance with incident management policies and procedures and ensuring that application changes follow change management policies and procedures.
• Staying abreast of latest technology and industry trends.
• Championing and enforcing software development and operational support processes.
• Driving alignment by building effective partnership with stakeholders across global markets.
• Being a role model and leading awareness and training for your team in our IDEA program – Inclusion, Diversity, Equity and Action.

Qualifications

Must Haves

Additional Notes

Immigration support is potentially available for this role.

lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $131,100 – $172,100 annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, well‑being, and personal growth.

Workplace Arrangement

In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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