Global Technical Off-Road Vehicles Product Advisor

BRP
Sherbrooke, QC, Canada
Full-time

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand.

In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.

YOU’LL HAVE THE OPPORTUNITY TO :

  • Provide comprehensive global product support to our dealer / distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
  • Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
  • Collaborate closely with other departments, such as warranty and customer care, to streamline processes and enhance customer satisfaction.
  • Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
  • Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
  • Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network’s reputation.
  • Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :

  • Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
  • Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
  • Skilled in connecting product knowledge with dealer support and customer satisfaction.
  • Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
  • The ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.
  • Experience using CRM or ERP systems and Google Suite or Microsoft Office.
  • At least 5 years of relevant technical experience in Powersports.
  • A technical degree or equivalent experience in Powersports, automotive, marine or small engine mechanics.
  • Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
  • Fluency in English and French required; proficiency in other languages is an asset.

This is a remote position within Canada with some travel required.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences.

Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it :

  • Annual bonus based on the company’s financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP

What about some feel good perks :

  • Flexible work schedule
  • A summer schedule that varies by department and location
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air.

Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus.

Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination;

It’s about the journey.

LI-Remote

LI-GB1

2 days ago
Related jobs
Promoted
BRP
Sherbrooke, Quebec

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance. ...

Promoted
BRP
Sherbrooke, Quebec

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance. ...

Promoted
BRP
Sherbrooke, Quebec

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance. ...

Promoted
BRP
Sherbrooke, Quebec

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance. ...

BRP
Sherbrooke, Quebec

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance. ...

Macropus Global
Canada

In early 2016 Macropus Global has expanded to IT educational (www. Macropus Global has further expanded its wings into Canada Immigration & Visa Services. We have an immediate need/opening of an expert in DevOps Technical Support Analyst for a full time in. Experience in an agile development team to...

BRP
Sherbrooke, Quebec

Act as a front-of-house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly, focusing on right the first time and reflecting our quality service pledge. We are looking for a technic...

Promoted
Intellex Systems Group
Canada

Business Intelligence Analyst– our client requires Business Intelligence Analyst, to be responsible for conducting a review and alignment of existing business dashboards to ensure consistency and effectiveness. ...

Promoted
Soucy
Sherbrooke, Quebec

When you join our engineering team, your role will be to develop and manage electrical projects: from identifying needs to implementation. Reporting to the Engineering & Maintenance Manager, your main duties will be to:. Take charge of, supervise and manage all stages of projects, from design to com...

Affirm, Inc.
Canada
Remote

As a Senior Product Manager on the Affirm Banking & Card Foundations team, you will play a pivotal role in shaping the future of consumer financial services and payments, with a specific focus on the seamless and trusted delivery of Affirm’s financial products through the card networks. Our mission ...