OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The OpenText Corporate Digital Applications department is seeking a highly motivated individual with excellent analytical, problem and customer service skills to operationally support Universal Discovery and Configuration Management Database (uCMDB).
As a Configuration Management Systems Analyst, you will support and configure multiple uCMDB tenants, also integrations to other ITOM systems Service Management Automation X (SMAX) and Operations Bridge Manager (OBM). In addition to the operational role, you will be required to support feature configuration and project related activities.
The role requires comprehensive systems administration, operational support, and configuration skills. Primary responsibilities include, but are not limited to :
Operational Support :
System Configuration, Setup, and Project Delivery :
The DevOps Analyst will be required to support all feature development and technical configuration of uCMDB including :
Implementing UD probes, agent installation and agentless discovery in Cloud and non-Cloud (on-premise), virtual and containerised environments.
Database, software, and middleware discovery.
Network and storage device discovery.
Broad understanding of network protocols used in discovery.
CMDB data upload, importing CIs, defining usage of CI types.
CMDB integrations with other ITOM applications including :
SMAX - experience of Native SACM
Operations Bridge
Service modelling, reporting rules and data analysis
Desired Qualifications :
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.